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TECHNICAL SERVICES ANALYST

Summary

The Technical Services Department works directly with end users to quickly resolve issues and design solutions, enabling Core-Mark's core business functions to be performed with maximum efficiency. The Technical Services Analyst is responsible for the installation, maintenance, and support of hardware and technologies used internally at all Core-Mark locations. Supported hardware and technology systems include the data network, IBM midrange systems, radio frequency, facility power systems, facility cabling systems, telephone systems, and other connected peripherals and applications. Support is conducted whenever and wherever needed, resulting in frequent after hours telephone support and travel.

MAJOR RESPONSIBILITES/DUTIES:

Technical support

  • Analyzes and resolves problems as reported by users or Core-Mark Support Services using appropriate methods.
  • Performs remote assistance of new peripheral installation for all Core-Mark locations.
  • Performs on site installations and upgrades of major systems for all Core-Mark locations.
  • Performs administrative and configuration duties as required.
  • Assists in troubleshooting as required by other members of the Information Technology Group.
  • Maintains a log of problems reported, including reporting parties, and resolutions.

REQUIREMENTS/QUALIFICATIONS:

Education

  • Post secondary diploma in computer systems, or equivalent combination of education and experience.

Experience

  • Experience with usage, maintenance, and troubleshooting the following technologies:
    • IBM System i, OS/400, and connected twinax or ethernet peripherals, including displays, line matrix printers, thermal transfer printers, and laser printers
    • Motorola/Symbol WS1000, PDT6800, MC4090, MC9090 wireless terminals
    • Cisco, Motorola, and HP networking equipment
    • Cisco, Avaya, and Nortel telephone systems
    • Category 5/6 data cabling systems

Performance Competencies

  • Oral and written communication proficiency
  • Interpersonal skills
  • Time management skills

How to Apply

Contact Greg Dobbe: itjobs@core-mark.com


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